We understand that selecting your mattress and sleep products is one of the most important decisions you can make. With that in mind, we want to help you in making sure that the decision is the right one for you. Therefore, we offer a 90-Day Comfort Guarantee with any ChiliPad™, OOLER, and chiliBLANKET. (Note: ChiliGel™ products have a 30-Day Comfort Guarantee.)
Here is how the program works:
- The trial period begins the day you receive your product.
- Sleep on your new product for 30 nights, which provides sufficient time to get used to the comfort it offers, your ideal sleep temperature, as well as the system in general.
- If within the first 90 nights you are not comfortable with your product please contact us. Our Customer Support team will assist you and seek to address any questions or concerns you may have.
- If we cannot resolve the situation to your satisfaction, we will take the product back and reimburse your purchase price.
- For Internatioanl Customer outside the UK and EU, please note you will be responsible for return shipping charges to ChiliSleep. Feel free to contact our Customer Support for tips and suggestions for the protection of your product during shipment.
- All merchandise being returned must be in good condition and must be given a return authorization number from Customer Service under "How do I Return...". This RA will expire within 30 days of the date of issuance. The Return Authorization packing slip must be included in the box with the product when returned.
- Refunds will be issued within 30 days of receipt of the product at ChiliSleep.
- If the product was originally purchased through an Authorized Dealer, you will need to contact that Dealer for assistance in this process. The refund will be provided by your Dealer.
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