Why is my pad not working but my unit is fine?

If the Cube is working but the pad doesn't seem to be cooling or heating properly it can be caused by a bad connection or a blockage. To resolve this issue try disconnecting the tubing from the Cube by using the release button on the bottom of the chiliPAD Cube. Check all of your O-rings and make sure that there are none that are damaged or missing. Then turn the unit on its side with the Cube connector turned upwards towards the ceiling and using your body weight push the pad connector into the Cube making sure that you have a straight-on, solid connection. Twisted tubing can cause either a slow or no flow, see the video to resolve that problem. Also, if you have had the pad for awhile you may have a buildup or blockage in your pad and will need to do an enhanced cleaning (the instructions can be found under "How often should I clean my Control unit?"). 

Have more questions? Submit a Request