The OOLER Control Unit can currently connect to only one phone/tablet at a time. Please keep in mind that if you have two OOLERs, the 1st OOLER will be disconnected when you pair your phone/tablet to your 2nd OOLER. To reconnect to the 1st OOLER, simply hold down the power button for 5 seconds while your phone/tablet is nearby.
If you still have issues or if your phone/tablet is still not connecting, please follow the steps below:
- Ensure you are using the latest OOLER iOS or Android app. The latest iOS app updates can be found at https://www.chilitechnology.com/pages/app
- Since the OOLER Control Unit connects to your iOS or Android app via a Bluetooth connection, please make sure your iOS or Android device is in Bluetooth range of the OOLER Control Unit. (In the same room is best)
- Turn the phone/tablet's Bluetooth setting Off for 30 seconds and then turn the Bluetooth setting back On.
- Reboot your phone/table.
- Remove the Device from your OOLER account and re-pair the device back to your OOLER account following the steps below:
- On the Device’s tab, tap the Settings Gear on the top right.
- Tap Remove Device and Confirm your removal.
- Follow the instructions in the following article, How do I pair my OOLER Control Unit with my phone article to pair your OOLER Control Unit back to your OOLER account.
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